What do we use your personal data for?

The personal data you provide will be processed by the city of Antwerp, Grote Markt 1, 2000 Antwerp.

Your data will only be used to provide services, communicate effectively, offer an efficient and personalized user experience, and comply with legal obligations.

You have given your consent for the processing of newsletters.

Transfer to other parties

The city of Antwerp only transfers your personal data to third parties:

To provide you with the requested information.
To fulfill the requested service (online).
To comply with legal obligations.

If you want to know whether and to whom your data is being transferred in a specific case, you can contact us at informatieveiligheid@antwerpen.be.

Retention period

Your personal data is processed and stored for as long as necessary for the purpose for which it was collected. If you want to know how long your data will be retained in a specific case, you can contact us at informatieveiligheid@antwerpen.be. After the retention period expires, your personal data will be deleted by the city of Antwerp.

Your rights

In accordance with Regulation (EU) 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR), you have the right to access, rectify, and, if necessary, erase your data. To exercise these rights, please contact informatieveiligheid@antwerpen.be.

Furthermore, you also have the right to lodge a complaint with the supervisory authorities if you believe that your data is being processed incorrectly. You can contact the Flemish Supervisory Commission or the Data Protection Authority for this purpose.

Flemish Supervisory Commission

Koning Albert II Laan 15

1210 Brussels

Tel. 02 553 20 85

contact@toezichtcommissie.be

Data Protection Authority

Drukpersstraat 35

1000 Brussels

Tel. 02/274.48.00

Fax 02/274.48.35

contact@apd-gba.be

If you have any questions regarding the processing of your personal data as described in this statement, you can always contact our data protection officer via informatieveiligheid@antwerpen.be.

Who is responsible for transferring my personal data?

The city of Antwerp is responsible for collecting and using (processing) your personal data as described and explained in this policy. We only process personal data and allow processing of personal data if it is necessary to perform our tasks. We always process the data in accordance with the provisions of the General Data Protection Regulation (GDPR), and with the provisions of federal and Flemish regulations on the protection of individuals with regard to the processing of personal data.

Contact Information

City of Antwerp
Grote Markt 1
2000 Antwerp
Belgium
Company number: 0207.500.123
Email: info@antwerpen.be
Tel: +32 3 22 11 333

If you have any further questions about the processing of your personal data via cookies, you can contact our data protection officer at the email address informatieveiligheid@antwerpen.be.

What are cookies?

Cookies are small text files that websites store on your computer or mobile device. These cookies are used to make websites function better, improve the user experience, and/or display targeted advertisements.

Which cookies do we use and why?

When you use our website, we place the following cookies. If you manually delete your cookies, the duration stated in the table will expire.

First-party cookies are cookies that the city of Antwerp manages and are specific to the visited or used online service of the city of Antwerp.

Third-party cookies are cookies managed and placed by a third party. This happens during your visit or use of an online service of the city of Antwerp.

Necessary cookies

Necessary cookies ensure that all parts of the website work properly. You cannot allow or refuse these.

Analytical cookies

Analytical cookies measure website visits. These data allow us to improve the structure, navigation, and content of our website.

Marketing cookies

You must enable marketing cookies to display content on the website that comes from third parties such as YouTube or Soundcloud.

How can I manage the use of cookies?

For necessary cookies, you cannot give or withdraw your consent because these cookies are necessary for the functioning of our website.

For non-essential cookies, you can give or withdraw your consent by adjusting the slider bars in the cookie banner. You can also delete stored cookies in your browser. More information on how to do this can be found on the websites of the browser manufacturers:

Internet Explorer
Google Chrome
Mozilla Firefox
Microsoft
Safari

Your data is primarily processed internally by our employees.

It is possible that we may engage third parties for certain specific services, who process your data. We provide your data to these processors so that they can provide the service in question. For instance to Google and YouTube.

Are your personal data transferred outside the European Union?

We transfer your data to countries outside the European Union or international organizations. These are countries or organizations located outside the territory of the European Economic Area (European Union + Iceland, Norway, and Liechtenstein). For instance to Google and YouTube.

How long do we retain your personal data?

According to the GDPR, we may only retain your personal data for the period necessary to provide certain services. Therefore, we retain your data for as long as you use our website. After that, we retain your data as indicated in the table above. After this period, your data will be deleted unless it is of historical, cultural, or general interest.

What do we do to secure your personal data?

We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

What rights do you have regarding your personal data?

When we collect and use your personal data, you have the right to access, correct, erase, transfer, restrict, and object to the processing of your personal data.

If you wish to exercise your rights, you can contact us at info@antwerpen.be. You may be asked to provide an identity document so that we can verify that you are the individual in question, and we do not disclose your personal data to the wrong person.

If you disagree with the way we process your personal data, you can contact our data protection officer at informatieveiligheid@antwerpen.be.

If you are not satisfied after your request or complaint has been handled, you can lodge a complaint with the relevant data protection authority. You can contact either the Flemish Supervisory Commission or the Data Protection Authority for this purpose.